Tuesday, 23 October 2007

Cisco Mobility Connect in CallManager 6.0

Hoorah! Today I configured CallManager 6.0 Mobile Connect and it's a fantastic feature. When someone calls my DDI both my IP Phone and my Mobile Phone ring out, and I can choose to answer either. If I hang up on the mobile, I can pick up the call on my IP Phone without the call dropping, and should I choose to, I can transfer the call from my IP Phone to my Mobile seamlessly.


2 problems to take note of:

- The first problem is what you set on your mobile phone as your voicemail. My problem was that originally my mobile phone was forwarding to my IP Phone extension in the event of forwarding to voicemail. If someone calls the mobile it would go to my extension (and ring out if I was logged in, otherwise would go to my Unity VM).

Now what will happen, is that if someone calls my mobile, it will forward to my extension which is logged off, which will in turn call back my mobile in a sort of strange loop. A possible fix for this is to get Unity to recognise your mobile number as a number that can access your mailbox directly, and get the mobile to forward to a generic VM pilot number instead of your direct extension. I will update when I have a solution to this.

- Problem 2 is the obvious issue of timers between making calls and having enough time to answer them. Be careful with timers as it takes a while (A LONG time if you use a GSM gateway :D) to build the call to the mobile. By the time your mobile starts ringing the CM will already have reverted to VM!

The best guide (Which isnt very good) to setting this up is the Cisco SRND for CM6.0


Anonymous said...

I've configured Mobility Connect in CallManager 6.0.1. At a call to my office number the Handy rings as well and I can take the call on on either side, but not switch to the other side is possible. When I hit the Mobility softkey on the IP Phone, the msg "MobileConnect off" appears. Do I miss somthing here. Any Ideas ?
Thanks gsc

Anonymous said...

Under the softkey template that you created for mobility, make sure that on-hook and Connected both have mobility assign to them. Hope this will help.

Anonymous said...

Single Enterprise Voicemail Box - http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/mobilapp.html#wp1043664

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